Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and WeSolidify B.V. (KvK: 99809826), ("WeSolidify", "we", "us", or "our"), a company registered in the Netherlands, governing your access to and use of the SolidScore platform and related services.

By creating an account, accessing, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Data Processing Agreement. If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

WeSolidify is a software-as-a-service (SaaS) platform designed for SEO agencies. Our platform enables you to:

• Generate automated SEO audit reports by aggregating data from third-party tools and data sources
• Connect and integrate with external services and data providers
• Create white-labeled reports for your clients
• Manage team members and collaborate on audit projects
• Capture and manage leads through embeddable widgets and the leads workspace
• Access reports and workflows via web interface, API, Slack integration, or embeddable widgets

2.1 Third-Party Integrations

Our platform integrates with third-party tools and services. You acknowledge that:

• You must maintain valid subscriptions to third-party tools to use their data within WeSolidify
• Third-party services are governed by their own terms of service and privacy policies
• WeSolidify is not responsible for the availability, accuracy, or functionality of third-party services
• You are responsible for complying with the terms of service of any third-party tools you connect
• Your use of third-party tool data through our platform must comply with the applicable third party's terms regarding data usage, redistribution, and display

2.2 Service Availability

We strive to maintain high availability of our services but do not guarantee uninterrupted access. We may occasionally perform scheduled maintenance, deploy updates, or experience downtime due to factors beyond our control. We will make reasonable efforts to provide advance notice of scheduled maintenance where practicable.

3. User Accounts

3.1 Account Registration

To access our services, you must create an account by providing accurate, complete, and current information. You agree to:

• Provide truthful information during registration
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access to your account

3.2 Account Responsibilities

You are responsible for all activities that occur under your account, including actions taken by team members you invite. You agree not to share your account credentials or allow unauthorized persons to access your account.

3.3 Team Members

Depending on your subscription plan, you may invite team members to your account. You are responsible for ensuring that all team members comply with these Terms. The account owner remains liable for all team member activities within the platform.

4. Payment Terms

4.1 Subscription Plans

SolidScore is available through subscription-based pricing plans, including Starter, Pro, and Custom/Enterprise tiers, with varying features, usage limits, and optional add-ons. Current plan details, pricing, and feature inclusions are published on our pricing page.

• By subscribing to a plan, you agree to the fees associated with that plan as displayed at the time of subscription or renewal.
• Annual billing is available at a discounted rate as indicated on the pricing page.
• We may modify pricing for future billing periods with at least 30 days' notice to existing subscribers.

4.2 Billing and Payment

Subscriptions are billed in advance on either a monthly or annual basis, depending on the billing interval you select. By subscribing, you authorize us to charge your payment method on a recurring basis. Payments are processed securely through Stripe.

• All prices are in Euros (EUR) and exclude applicable taxes (VAT)
• VAT will be applied based on your location and business status in accordance with applicable EU VAT regulations
• Business customers with a valid EU VAT number may be eligible for reverse charge
• Payment is due at the beginning of each billing period

4.3 Annual Subscriptions

If you select an annual billing interval, you agree to pay the annual subscription fee upfront for the full 12-month period. Annual subscriptions automatically renew at the end of each term unless cancelled before the renewal date. Cancellation takes effect at the end of the then-current annual term and no partial refunds are provided for the remaining period.

4.4 Plan Changes

You may upgrade or downgrade your subscription plan at any time:

• Upgrades: Take effect immediately; you will be charged a prorated amount for the remainder of your billing period
• Downgrades: Take effect at the start of your next billing period; no refunds are provided for the current period and features exceeding the new plan's limits may become inaccessible

4.5 Usage Limits and Overages

Each subscription plan includes specific usage limits, including the number of reports per month, tool connections, scorecards, and team members. You will be notified when approaching your plan's report limit. If you exceed your plan's report limit, you may purchase additional report packs or upgrade to a higher plan.

4.6 Free Trial

We offer a free trial period to new users. No credit card is required to start a free trial. Trial terms, including duration and feature access, will be communicated at the time of signup. No charges will be applied unless you actively choose a paid subscription.

4.7 Refunds

Subscription fees are non-refundable except where required by applicable law.

4.8 Failed Payments

If payment remains unsuccessful after at least three failed payment attempts over a period of at least fourteen (14) days, and after reasonable notice to you, we may suspend your account until payment is received. We reserve the right to terminate your account for persistent non-payment after further reasonable notice.

5. Acceptable Use

5.1 Prohibited Activities

You agree to use our services only for lawful purposes and in accordance with these Terms. You shall not:

• Use our services for any illegal or unauthorized purpose
• Violate any applicable laws, regulations, or third-party rights
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of our services
• Upload or transmit viruses, malware, or other harmful code
• Reverse engineer, decompile, or disassemble any part of our platform
• Use automated systems (bots, scrapers) to access our services except via our official API in accordance with your plan
• Resell, sublicense, or redistribute our services without authorization
• Use our services to send spam or unsolicited communications
• Impersonate any person or entity or misrepresent your affiliation

5.2 API Usage

If you access our services via API, you agree to:

• Comply with our API documentation and rate limits
• Not exceed reasonable usage that could unreasonably burden our infrastructure
• Implement appropriate error handling and caching
• Keep your API keys secure and not share them publicly

5.3 Content Responsibility

You are responsible for all content you upload, generate, or share through our platform, including data entered into the leads workspace, scorecard configurations, and any content displayed via embeddable widgets. Content must not contain illegal material, infringe intellectual property rights, or violate these Terms.

Embeddable widgets are subject to daily submission limits and anti-abuse protections as configured in the Platform. You are responsible for configuring domain allow-lists and widget status settings appropriately.

6. Data, Privacy and Intellectual Property

6.1 Privacy Policy and DPA

Our collection and use of personal data is governed by our Privacy Policy. To the extent that WeSolidify processes personal data on your behalf in the course of providing our services, the terms of our Data Processing Agreement (DPA) apply and are incorporated into this Agreement.

6.2 Your Role as Data Controller

When you use our platform to collect, store, or process personal data, for example through the leads workspace or embeddable widgets, you act as the data controller for that personal data and are responsible for ensuring your use complies with applicable data protection laws.

6.3 Our Role as Data Processor

WeSolidify acts as a data processor when processing personal data on your behalf. We process such data solely in accordance with your documented instructions and applicable law.

6.4 Our Intellectual Property

The WeSolidify platform, including its software, design, logos, trademarks, documentation, and content, is owned by WeSolidify B.V. and protected by applicable intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use our services during your active subscription period.

You may not:

• Copy, modify, or create derivative works of our platform
• Remove or alter any proprietary notices or labels
• Use our trademarks without prior written consent

6.5 Your Content

You retain ownership of the content you create using our platform, including scorecard configurations, report templates, customizations, and generated reports. You grant us a limited license to host, store, process, and display your content solely as necessary to provide and improve our services.

6.6 White-Label Reports

Reports generated through the Platform may include your branding, subject to your plan's white-label capabilities. On certain plans, reports include a "Powered by WeSolidify" footer or similar attribution. Full white-label capabilities are available on higher-tier plans.

6.7 Feedback

If you provide feedback, suggestions, or ideas about our services, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, incorporate, and commercialize such feedback without restriction or obligation to you.

7. Limitation of Liability and Indemnification

7.1 Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• Our services will be uninterrupted, error-free, or secure
• Any defects will be corrected within a specific timeframe
• Our services will meet your specific requirements
• Data from third-party integrations will be accurate, complete, or current

7.2 Limitation of Liability

To the maximum extent permitted by law, WeSolidify B.V. and its officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, use, or goodwill
• Business interruption or any other commercial damages
• Damages arising from third-party integrations or services

7.3 Cap on Liability

Our total liability for any claims arising from or related to these Terms or our services shall not exceed the amount you paid or payable to us in the twelve (12) months preceding the event giving rise to the claim.

7.4 Indemnification

You agree to indemnify, defend, and hold harmless WeSolidify B.V. and its directors, officers, employees, and agents from and against claims, damages, losses, liabilities, costs, and expenses arising from your use of our services in violation of these Terms, your violation of applicable law, your infringement of third-party rights, personal data you process through our platform in your capacity as data controller, or your breach of any connected third-party service's terms.

8. Termination

8.1 Termination by You

You may cancel your subscription at any time through your account settings or by contacting our support team. Monthly subscriptions take effect at the end of your current monthly billing period. Annual subscriptions take effect at the end of the current annual term, and no partial refunds are provided for the remaining period.

8.2 Termination by Us

We may suspend or terminate your account immediately if:

• You materially violate these Terms or any applicable laws
• You engage in fraudulent, abusive, or illegal activity
• You fail to pay subscription fees after reasonable notice and multiple attempts
• We are required to do so by law or court order
• We discontinue providing our services, with at least 90 days' notice where reasonably practicable

8.3 Effects of Termination

Upon termination:

• Your access to the platform will be revoked immediately or at the end of your billing period
• Your data will generally be retained for up to 30 days, during which you may request an export
• Longer retention may apply where required by law or for legitimate business purposes such as security, fraud prevention, or dispute resolution
• Provisions that by their nature should survive termination will remain in effect

8.4 Data Export

Prior to account closure or within 30 days thereafter, you may request an export of your data by contacting our support team. We will provide your data in a standard, machine-readable format where technically feasible.

9. Governing Law, Changes and General Provisions

9.1 Governing Law and Disputes

These Terms are governed by the laws of the Netherlands. Any disputes arising from or in connection with these Terms shall first be attempted to be resolved amicably through good-faith negotiation. If the parties are unable to resolve the dispute within 30 days, either party may submit the dispute to the competent courts in the Netherlands.

9.2 Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last updated" date at the top of this page
• For material changes, we will notify you via email or through a prominent notice on our platform
• Changes will take effect 30 days after notice, unless a longer period is required by law

Your continued use of our services after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using our services and cancel your subscription.

9.3 General Provisions

These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and WeSolidify regarding our services and supersede any prior agreements.

If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any provision shall not constitute a waiver. You may not assign these Terms without our prior written consent, and neither party shall be liable for delays caused by circumstances beyond reasonable control.

10. Contact

If you have questions about these Terms or need assistance, please contact us:

We aim to respond to all inquiries within 5 business days.